The AAA batteries of my cordless phone have been used for years and due for replacement. Can I replace them by alkaline batteries?

Customer should use Ni-MH type rechargeable batteries which is under 800 mAh. If you replace them by any ordinary or alkaline batteries, it will cause damage to the cordless phone with the leakage of corrosive electrolyte. Under such case, free warranty service will be voided. For enhancing battery life, charging the batteries in between 40% DOD (Depth of Discharging) – 80% SOC (State of Charging) is highly recommended.

What kind of telephone is suitable for elder who has hearing-impaired problem?

Panasonic DECT phone handset with bone conduction earpiece can help. The bone conduction earpiece converts amplified sound into mechanical vibrations and sends them to the inner ear through the cranial bones. These vibrations are transmitted to the auditory nerve. The resulting sound is loud, clear and easy to perceive. Furthermore, when using bone conduction earpiece, it is not necessary to raise the earpiece volume even though at a noisy environment.

What is the difference between cordless phones of different frequencies?

Panasonic digital cordless phones include DECT (1.8GHz), 2.4GHz and 5.8GHz series. Some customer may think that the higher the frequency value, the wider the reception coverage. Actually different frequencies just represent the phones operate in different radio frequency ranges. The coverage area and voice quality are similar among the 3 frequencies & which depends on the operating environment, distance and barrier between the base unit and cordless handset.

Why should I purchase original dealer’s cordless phone?

Shun Hing Technology Co., Ltd. is the sole agent of Panasonic integrated phone in Hong Kong and Macau. Customer can enjoy 1 year free warranty service, including free check-up and spare parts, for purchasing from sole agent. Full range of services, from sales to maintenance, complies with ISO Standard.

To protect your consumer rights, please purchase original dealer’s cordless phone and take notice of the following 4 points:

1. Sole Agent Label

For easy identification, a “Sole Agent: Shun Hing Technology Co., Ltd.” label is adhered to all outer boxes of original dealer’s cordless phones.

2. OFTA Certificate Label*

Certificate labels* issued by OFTA (Office of the Telecommunications Authority) are placed on the outer box and the phone. The OFTA’s label certifies that the product is suitable for Hong Kong. Using cordless phone that is not complied with the safety requirements and not operating in approved frequency is illegal in Hong Kong.**

3. Shun Hing Technology Co., Ltd. Guarantee Certificate

A guarantee certificate issued by Shun Hing Technology Co., Ltd. (with laser logo) is attached to each set of phone. Customers are guaranteed with satisfactory maintenance services e.g. free spare parts replacement.

4. Original Panasonic AC Adaptor

Since AC adaptor of cordless phone has to connect with power supply in long time, the safety of AC adaptor is very important. All Panasonic cordless phones use original Panasonic AC adaptor. Its specification is complied with safety standard of Hong Kong and Macau.

* Applicable in Hong Kong only

** In Macau, Bureau of Telecommunications Regulation also regulates the use of frequency. According to Macau’s law, 1.8GHz (DECT), 2.4GHz and 46/49MHz are the approved frequencies for indoor cordless phone, but 5.8GHz, which is approved in Hong Kong, is not allowed to use in Macau

How can I monitor the performance of baby sitter when I am not at home?

Panasonic IP Camera lets you “See There when you can’t be there”. Connecting Panasonic IP Camera with broadband line of your home, the camera can be viewed and controlled from a distant PC with standard web browser and no additional software is required. Parents can simply keep an eye on the daily life of child by selecting the IP Camera with built-in microphone function. Parents can view instantly or record, play back images (after installation of bundled free recording system) and hear the sounds picked up by the microphone through the PC at anywhere and anytime.

What is meant by “IPX4 Splash-resistant Standard” of outdoor IP camera?

“IPX4 Standard” means the product is protected against water splash in a test. The product still functions well after being sprayed at all angles at 10 liters/min, at a pressure of 80-100kN/m² for 5 min.

All of Panasonic’s outdoor IP cameras support IPX4 standard and are “splash-resistant”. Yet, it’s not “waterproof”. If users would like to install the IP camera outdoor, it must be protected with water-resistant ventilated protective cover, or placed under eaves or balcony with sufficient buffering distance. Exposing IP cameras in outdoor environment without any proper protection may lead to damage.

Due to the obstacles such as thick walls at my home and the interference of WiFi from outdoor, the wireless network for my notebook computer is not functioned. Is there any solution other than messy wiring?

Panasonic HD-PLC Ethernet adaptors can fix your problem, it is easy to set up and configure. No cabling work or software installation is required. Using just the power socket and internet at the same electric meter, you insert the HD-PLC Ethernet Adaptor plug and connect notebook computer to the internet from any power sockets of your home and you can enjoy smooth and easy network communication.