The AAA batteries of my cordless phone have been used for years and due for replacement. Can I replace them by alkaline batteries?

Customer should use Ni-MH type rechargeable batteries which is under 800 mAh. If you replace them by any ordinary or alkaline batteries, it will cause damage to the cordless phone with the leakage of corrosive electrolyte. Under such case, free warranty service will be voided. For enhancing battery life, charging the batteries in between 40% DOD (Depth of Discharging) - 80% SOC (State of Charging) is highly recommended.

What is the difference between cordless phones of different frequencies?

Panasonic digital cordless phones include DECT (1.8GHz), 2.4GHz and 5.8GHz series. Some customer may think that the higher the frequency value, the wider the reception coverage. Actually different frequencies just represent the phones operate in different radio frequency ranges. The coverage area and voice quality are similar among the 3 frequencies & which depends on the operating environment, distance and barrier between the base unit and cordless handset.

Why should I purchase original dealer’s cordless phone?

Shun Hing Technology Co., Ltd. is the sole agent of Panasonic integrated phone in Hong Kong and Macau. Customer can enjoy 1 year free warranty service, including free check-up and spare parts, for purchasing from sole agent. Full range of services, from sales to maintenance, complies with ISO Standard.

To protect your consumer rights, please purchase original dealer's cordless phone and take notice of the following 4 points:

  1. Sole Agent Label
    For easy identification, a "Sole Agent: Shun Hing Technology Co., Ltd." label is adhered to all outer boxes of original dealer's cordless phones.
  2. OFCA Certificate Label*
    Certificate labels* issued by OFCA (Office of the Communications Authority [Formerly OFTA (Office of the Telecommunications Authority)] are placed on the outer box and the phone(HK version). The OFCA label certifies that the product is suitable for Hong Kong. Using cordless phone that is not complied with the safety requirements and not operating in approved frequency is illegal in Hong Kong.**
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  3. Shun Hing Technology Co., Ltd. Guarantee Certificate
    A guarantee certificate issued by Shun Hing Technology Co., Ltd. is attached to each set of phone. Customers are guaranteed with satisfactory maintenance services e.g. free spare parts replacement.
  4. Original Panasonic AC Adaptor
    Since AC adaptor of cordless phone has to connect with power supply in long time, the safety of AC adaptor is very important. All Panasonic cordless phones use original Panasonic AC adaptor. Its specification is complied with safety standard of Hong Kong and Macau.

* Applicable in Hong Kong only. OFTA label is attached on models attained certification on or before 31 Mar 2012. New OFCA label is used for certification date after this date.
** In Macau, Bureau of Telecommunications Regulation also regulates the use of frequency. According to Macau's law, 1.8GHz (DECT), 2.4GHz and 46/49MHz are the approved frequencies for indoor cordless phone, but 5.8GHz, which is approved in Hong Kong, is not allowed to use in Macau.

I very much concern about environmental protection, including the influence of chemicals on health of my family and myself, and energy conservation. Is Panasonic Integrated Telephone complied with environmental standard?
RoHS (Restriction of the use of certain Hazardous Substances in electrical and electronic equipment) Standard restricts the use of 6 chemicals* and specifies the maximum concentration values for each material. RoHS has been adopted by EU since 2006.

Panasonic always endeavors to protect the environment and health of users. Our Integrated Telephone is complied with the RoHS Standard and contains no lead, mercury and other specified chemicals. Just enjoy your call with our Integrated Telephone!

Besides, Digital Cordless Phone new models enhance the power efficiency by adopting a new type of AC adaptor. Minimum standby power consumption is only 0.7W, lowered by 63%** compared with predecessor model.

* RoHS Restricted Materials: Lead, Cadmium, Mercury, Hexavalent Chromium and specified brominated flame retardants (PBB and PBDE)

** Please refer to Product Information page for power efficiency data of each model

How can I monitor the performance of baby sitter when I am not at home?

Panasonic IP Camera lets you "See There when you can't be there". Connecting Panasonic IP Camera with broadband line of your home, the camera can be viewed and controlled from a distant PC, smartphone and tablet. Parents can see their baby anytime, anywhere.

The body heats up after the new machine plugged in?

The front side of appliance will become slightly high when it first starts up and this is a normal phenomenon.
The temperature will be gradually declined after continuous operation for 24 hours.

How to drain?

There is a drainage pipe under the body (for drainage), it is recommended to place a container under the drainage pipe
or placing a towel for absorbing exhausted water.

How to display?

Clear the area around the product by at least 10cm for waste heat dispersal and ventilation.

How does Green AC manage water hygiene?

Biofilms formed in the tube, equipment, or mist nozzles are the potential frisk of bacterial growth, and it is formed when there is residual water in the system. Green AC (Flex) discharges remaining water in the system with high-pressure air before the operation stops. As a result, it keeps the tube, equipment, and the nozzles dry and minimizes the risk of bacterial growth.

Is there a risk of clogging?

​Calcium deposits are the main cause of the clogging. Our two-fluid mist nozzles push water out from the nozzle before the operation stops, so calcium does not buildup and minimizes the risk of clogging.

What is SET*?

​SET* is a temperature metric that factors in relative humidity, mean radiant temperature, and air velocity, while also considering the anticipated activity rate and clothing levels. SET* is essentially a comprehensive comfort index that endeavors to incorporate all six basic physical factors of thermal comfort as well as physiological considerations.

What's the cooling effect?

It is able to make one feel cooler about 4℃ down at a distance of approximately 60cm from the mist nozzle (based on the Standard new Effective Temperature- SET*).

What is the purpose of this product?

Originally, it was developed as a preventive measure from heat-related illness such as heat stroke. Japan is getting warmer due to Urban Heat Island (UHI) effect and about 50,000 to 90,000 ambulance transports are counted every summer for people suffering from heat stroke. So Panasonic developed this product to cool one down that does not worsen the UHI effect.

What makes Green AC special?

One of the most important feature is that the mist particle is only about 6 μmeter. This is achieved by using two-fluid nozzle which uses water and air to generate mist. Conventionally, this type of two-fluid nozzle required large scale infrastructure and big energy consumption and not possible for the control panel to be placed outdoor. However, with improvement to the nozzle technology, we could develop a compact and energy-saving system (70% less compared to the conventional types) that can be used outdoors.

Another unique point is that mist volume is adjustable without changing the nozzle or other components.

How green is this compare to normal air cons?

Outdoor heat pump Air Con emits waste heat that are generated from the compressor and cooling component whereas Green AC flex’s waste heat is generated from compressor only. With lesser waste heat, all energy can be used for evaporation that in turn is converted to cooling effect to cool down the human body directly with the mist. Lesser waste heat also does not worsen the urban heat island effect.
Outdoor heat pump Air Con contains refrigerant R32 which creates higher global warming potential, whereas Green AC flex only utilizes water as refrigerant.

What is the impact on the environment?

​It does not worsen urban heat island effect and global warming potential.

Is it possible to use Green AC indoor?

​Yes, it is possible. The humidity increase may damp the floor, but it can be used by controlling the humidity increase (ventilation or dehumidification) or by taking measures to prevent the floor from getting damp and slippery.

What is the pressure requirement for both water and air tubes?

0.8Mpa​ (Reference) PISCO website: